The Customer Service Survival Kit
Buynow
  • Home
  • YouTube
  • About
    • Synopsis
    • Table of Contents
  • Author
  • Speaking/Training
  • Reviews
  • Blog

The Customer Service Survival Kit

"Rich Gallagher is truly a customer service rock star!!" - Prof. Susan Stafford, Chair Hotel & Restaurant Management, SUNY TC3

Available in Paperback and Kindle

Purchase Book at Amazon.com

Learn how to handle *any* customer situation

This is the first book that teaches you how be confident in any customer situation, using the same skills hostage negotiators, crisis counselors, and psychotherapists use!

Develop strong communications and leadership skills

Using the latest principles of strength-based communication, you will learn interpersonal skills for any situation that will last a lifetime!

Create lasting service excellence

When you and your team know how to handle any customer situation, you lay a foundation for service quality that sends every customer away satisfied - and changes your bottom line!

About this Book

Most of us think excellent customer service involves smiles and positive attitudes. But what about when customers are upset, angry, or threatening to sue you? Attitude and courtesy alone will not fix your most difficult customer situations, but specific communications skills will! This book, from leading business publisher AMACOM Books, will teach you how to understand and manage any customer situation with class and confidence.

Purchase a copy now

Watch our video!

What They Are Saying

Rich Gallagher masterfully helps you turn around virtually any customer issue, and gives you the nuanced skills to be able to communicate effectively with just about anyone.

- Carol Roth, NY Times bestselling author of The Entrepreneur Equation

More reviews and buzz

About the Author

About the Author

Richard S. Gallagher, LMFT

Rich Gallagher is a former customer service executive, practicing psychotherapist, and bestselling author and speaker who specializes in what to say in difficult interpersonal situations. Click on the Author link above to learn more!

Join My Free Newsletter

Sign up here for free customer service survival tips, sent right to your inbox!

Download Free Sample

Want a taste? Download a free 24-page preview sample (PDF format) complete with cover artwork, table of contents, and sample chapters. No registration required!

Download Now

© 2013
eBook Theme by templatic.com

  • Terms of Use